Frequently Asked Questions
To make a reservation with Sustainable Travels takes only 3 steps:
- Choose your favourite tour on our website.
- Click on “Booking” and fill the reservation form. Our team will answer you back within 3 to 5 days with a confirmation.
- After confirmation, proceed with the payment and send the proof within 5 days.
Yes, but the following terms apply:
. More than 45 days’ notice before the start date of the program: 100% refund, less an 80€ administrative charge.
. At least 30 days before the start date of the program: 50% refund.
. Less than 30 days from the start date of the program: no refund.
. If the service suppliers for the trip in question permit it, whenever a client duly registered for a trip wishes to change their booking to another trip or for the same trip with the different departure date, or other permitted changes, a fee will be charged to cover the costs of making such changes. However, should the change be made within 30 days or less prior to the departure date of the trip on which the Client was booked, or if the service providers do not accept the amendment, fees and charges will be made as stated above.
All tours include accommodation with breakfast, guided activities as specified in the program, a digital book with all the information and tips for your trip, assistance during travel and insurance during activities. Please check each tour for more detailed information.
Yes, any of our tours can be adapted to your preferences and needs. For example, if a hotel with a pool is necessary for you or if you get seasick and do not want to take the boat tour, we can replace it for an alternative activity. But please consider, that we only can tailor-made considering our partners’ options, as to your tour be sustainable we select carefully the companies we work with.
Yes, but only if the supplier permitted and it is subject to availability. So, if you have specific requests about the accommodation, you should mention them in the reservation form, so we can find the best hotel to meet your expectations.
Due to the fact we work mostly with small local business, we advise you to book at least 60 days before the starting date, to guarantee availability.
We only accept payments by Bank Transfer.
Tours will occur with a minimum of 2 and a maximum of 12 people.
Sustainable Travels is a local travel agency, that only partner with other small local businesses. So, by travelling with us, you are empowering these small local businesses. Like this, the money you spend on your vacation stays in the region, instead of going to big groups or international corporations. All regional economies benefit from this as it will help create new jobs, generate more profit and value traditions.
From an environmental perspective, all partners meet some sustainability standards. Rural hotels and guesthouses take action to mitigate their negative impacts, such as the use of green energies, water-saving actions, plantation of native flora species, biological agriculture, among others.
Animation companies also respect nature and wildlife. Although clean transport is not always possible they often donate for conservation projects.
Cultural aspects are always present, as they are important to maintain local identity and traditions. We make partnerships with companies promoting gastronomy, traditional arts, traditional ways of living and agriculture.
But we go even further when it comes to benefit local communities and protect local biodiversity. For every tour you book with us we donate to local non-profit organizations ( social and environmental ).
Yes, we do not compromise this aspect! All partners are small companies based in the Algarve. By doing this we make sure the money stays in the region and empowers local entrepreneurs.