FAQ’S

How to make a reservation?

To make a reservation with Sustainable Travels takes only 3 steps:

  1. Choose your favorite tour on our website.
  2. Click on “Booking” and fill the reservation form. Our team will answer you back within 3 to 5 days with the confirmation.
  3. After confirmation, proceed with the payment and send the proof within 5 days.

Can I cancel or change my reservation?

Yes, but the following terms apply:

. More than 45 days’ notice before the start date of the program: 100% refund, less a 80€  administrative charge.

. At least 30 days before the start date of the program: 50% refund.

. Less than 30 days from the start date of the program: no refund.

. If the service suppliers for the trip in question permit it, whenever a client duly registered for a trip wishes to change their booking to another trip or for the same trip with different departure date, or other permitted changes, a fee will be charged to cover the costs of making such changes. However, should the change be made within 30 days or less prior to the departure date of the trip on which the Client was booked, or if the service providers do not accept the amendment, fees and charges will be made as stated above.

What is included in the tour?

All tours include: accommodation with breakfast, guided activities as specified in the program, digital book with all the information and tips for your trip, assistance during travel and insurance during activities. Please check each tour for more detailed information.

Can I tailor made my tour?

Yes, any of our tours can be adapted to your preferences and needs. For example, if a hotel with a pool is necessary for you or if you get seasick and do not want to take the boat tour, we can replace it for an alternative activity. But please consider, that we only can tailor made considering our partners options, as to your tour be sustainable we select carefully the companies we work with.

Can I ask to change hotel after the reservation is confirmed?

Yes, but only if the supplier permitted and it is subject to availability. So, if you have specific requests about the accommodation, you should mention them on the reservation form, so we can find the best hotel to meet your expectations.

How long in advance should I book?

Due to the fact we work mostly with small local business, we advise you to book at least 60 days before starting date, to guarantee availability.

How can I make the payment?

We accept payments only by Bank Transfer.

What is the minimum and maximum amount of people per tour?

Tours will occur with a minimum of 2 and a maximum of 12 people.

What are the positive impacts in the region?

Sustainable Travels is a local travel agency, that only partner with other small local businesses. So, by travelling with us, you are empowering these small local businesses. Like this the money you spend on your vacations stays in the region, instead going to big groups or international corporations. All regional economies benefit from this as it will help create new jobs, generate more profit and value traditions.

At an environmental perspective, all partners meet some sustainability standards. Rural hotels and guesthouses take action to mitigate their negative impacts, such as: use of green energies, water saving actions, plantation of native flora species, biological agriculture, among others.

Animation companies also respect nature and wildlife. Athought clean transport is not always possible they often donate for conservation projects.

Cultural aspects are always present, as they are important to maintain local identity and traditions. We make partnerships with companies promoting gastronomy, traditional arts, traditional ways of living and agriculture.

But we go even further, when it comes to benefit local communities and protect local biodiversity. For every tour you book with us we donate to local non-profit organizations ( social and environmental ).

Do you only work with small local business?

Yes, we do not compromise this aspect! All parterns are small companies based in the Algarve. By doing this we make sure the money stays in the region and empower local enterpreneurs.

Are these tours more expensive, because they are sustainable?

Absolutely not!

Didn’t find your answer?

We would be glad to answer your questions.
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Travel Agency license RNAVT number 8650

RNAAT number 1130/2019

Info

Algarve | PORTUGAL
info@sustainabletravels.pt